Utility Payment Options

Ways to make a Utility Payment

• Online from your financial institution’s website

  Go to your financial institution's website and log in.

  1. Find the bill payment menu and look for something similar to “add a new payee”.
  2. Search for payee “Abbotsford” and select the “utilities” listing from the results. Note: Avoid the “tax” listing as the City of Abbotsford also offers the online payment option for property taxes. 
  3. Locate your 6-digit account number on the top right corner of your utility bill and enter it into the account field.
  4. Print or save the confirmation page or confirmation number for your records.
• Online with Credit Card

  Credit cards are only accepted online for utility payments. Credit cards are not accepted at City Hall for utility payments made in person. Please note that a 1.75% service fee will be applied to all online credit card payments.

  Make a Payment Online

• Other Payment Options

  • In person at your financial institution
  • By mailing a cheque payable to the City of Abbotsford
  • In person at City Hall via cash, cheque or debit card
  • Telephone banking, please contact your financial institution for instructions
  • Utility Auto Debit Plan

Discount For Customers Who Pay On Time!

• How the discount works

  • Utility bills display amounts due before and after the due date. Water and sewer charges are calculated at the rate before the discount. 
  • Discounts apply to current charges only. The amount you save if you pay on time is deducted and the net total is shown.
  • If your payment is made on time, our system will automatically apply the discount. 
  • If your payment is late, but you paid the discounted amount, then your next bill will include a balance forward amount equal to the lost discount.
• How to ensure your payment is received on time

  Allow for processing time:

  • Online or telephone banking: please allow a minimum of 3 business days before the due date for your payment to reach our account. Discount will not apply if you pay after your financial institution’s local cut off time on the due date. Payments must be paid early enough to be received in the City’s account by the due date.
  • In person at a financial institution: if you make a payment on the due date ask the teller if your payment will be processed on the same day. Payments made on or before the due date that are not posted to the City’s account by the due date will not receive the discount. 
  • Payments by mail: please allow time for the mail to reach our office by the due date. Post marks are not accepted as date of payment. 

• Application Form

  • Download the application form
  • Download the application form in Punjabi
  • Read the terms and conditions on the application
  • Complete the form and return it to City Hall, via email or Canada Post 
  • Remember to attach or scan a void cheque to your application
• Change or Cancellation Form

  • When selling your property, you must change or cancel your Utility Auto Debit Plan.