When submitting a request for service, we ask that you provide the exact address where the alleged bylaw infraction has occurred if possible. If an address is not available, please fill in the free form section with a detailed description of the location.
Please be assured that the City keeps the identity of every service requester confidential.
The Bylaw Division attends to numerous calls for service every day. This service enhances the City’s safety, livability and beautification while also reducing the risk of liability to the City. Common bylaw infractions enforced by the Bylaw Division are:
Education is the foundation of the Division’s progressive by-law enforcement approach. The mandate is to achieve voluntary compliance with the City’s bylaws through:
Please note health, safety, or liability concerns necessitate more immediate action.
The Bylaw Division prioritizes the investigation and enforcement of alleged bylaw offences in accordance with the Bylaw Compliance Policy approved by City Council.
In deciding whether to investigate a matter, the following factors are considered:
Response to calls for service is generally triaged in the following order where the alleged bylaw contravention:
Bylaw Officer core on duty hours are Monday through Sunday 7:00 am – 8:00 pm
Bylaw Office Hours are Monday through Friday 8:30 am - 4:30 pm
