Strategic Plan

• Vision, Mission & Values

  The Strategic Plan sets out the Vision, Mission and Values for the City of Abbotsford:

  VISION:  The City of Abbotsford is the Hub of the Fraser Valley. As the cultural and economic centre of the region, Abbotsford will be home to centralized services and agencies including health care, court services, transportation, university, airport, provincial and federal government, entertainment and cultural facilities, and commerce. We are diverse, inclusive, and connected; we are sustainable, safe, and healthy; we are a vibrant, prosperous and generous community. 

  MISSION: We strive to continually improve the quality of life within our community by delivering key services for current and future generations.

  VALUES:By living its values the City of Abbotsford strives to be an organization recognized for its excellence in city governance and employee, resident and customer relations. To provide excellence in service delivery, we have a role in understanding our business and fostering a corporate culture that sets the highest standard of integrity, professionalism and ethical behaviour. We act with character and integrity and do our best to understand the perspectives of Abbotsford residents while delivering services. 

  • Respect: We treat others as we would like to be treated. We show consideration for each other. We value each person’s contribution and encourage the sharing of ideas.
  • Integrity: We act with character. We are fair, ethical and honest. 
  • Openness: We are accessible, accountable and transparent. 
  • Customer Service: We are accountable to our residents and strive to provide a positive experience for everyone we interact with.  We consistently meet or exceed our customer expectations. 
  • Collaboration/Teamwork: We welcome and encourage the opinions and expertise of our residents, businesses and community partners. 
  • Inclusivity: We honour and celebrate our diversity and seek to engage residents in our decisions. 
  • Trust: We are accountable for our decisions and our actions, we continuously build trust with our community. We are proactive in practicing our values.
• How the Strategic Plan Guides our Work

  The Strategic Plan will be used by the City of Abbotsford in the following ways:

  Align all municipal planning decisions: All City activities will be guided by the Principles identified in the Strategic Plan. Council’s evolving priorities and other corporate initiatives will provide input toward annual updates of Strategic Plan Goals and Priority Actions.

  Provide direction for departmental business plans and budgets: The Strategic Plan will guide departmental business planning and budgeting efforts. The strategies, actions and initiatives of departments, along with department’s budgets will be aligned to achieve the Principles of the Strategic Plan.

  Continually monitor progress towards desired outcomes: The directions identified in this document are the strategic focus for Council and the administration of the City of Abbotsford for the 2022-2026 term. Each Council Principle is accompanied by a statement of desired outcome, followed by Goals and Priority Actions that will be undertaken to achieve this direction. We will use performance results to evaluate our progress and help to inform Council’s cycle of decision-making. 

Principles and Goals

• Principle 1: Inclusive and Connected Community

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• Principle 2: Sustainable and Safe City

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• Principle 3: Vibrant and Growing Economy

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• Principle 4: Organizational Excellence and Integrity

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